Email triage rules
Design categories and routing rules for an inbox.
Prompt
Design triage rules for a {{inbox_type}} inbox using these categories: {{categories}}. For each category give: example subjects, keywords (Arabic and English), who handles it, target response time, and a template first reply (2 sentences). Add a rule for messages that fit no category and a rule to never auto-reply to payment or legal disputes.
Fill the variables
Result
Design triage rules for a {{inbox_type}} inbox using these categories: {{categories}}. For each category give: example subjects, keywords (Arabic and English), who handles it, target response time, and a template first reply (2 sentences). Add a rule for messages that fit no category and a rule to never auto-reply to payment or legal disputes.
Example
Input: inbox_type = small accounting firm; categories = new client, invoice question, document submission, complaint
Expected output: A table of rules plus reply templates.